Return policy / Right of withdrawal
1. Right of withdrawal
Consumers have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day,
• on which you or a third party designated by you, who is not the carrier, have taken possession of the goods.
2. Exercising the right of revocation
To exercise your right of withdrawal, you must inform us
mybreakholidayfactory
Owner: Jens Sedello
Euskirchener Straße 61
53902 Bad Münstereifel
📧 Email: meine.auszeit@icloud.com
📞 Phone: 01590 128 7793
You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email).
You can use the attached sample cancellation form for this purpose, but it is not mandatory.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
3. Consequences of the revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.
We may refuse to refund you until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier.
4. Return of goods
You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of your withdrawal from this contract.
The deadline is met if you send the goods before the 14-day period expires.
Return shipping costs:
You bear the direct costs of returning the goods.
The goods must be in mint condition. Signs of use that go beyond simply checking the condition, properties and functionality may result in compensation for the diminished value.
5. Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods,
• which were manufactured according to customer specifications or are clearly tailored to personal needs (e.g. suitcases with individual engraving or logo),
• which are not suitable for return for hygienic reasons if their seal has been removed after delivery.
To
mybreakholidayfactory
Owner Jens Sedello
Euskirchener Straße 61
53902 Bad Münstereifel
Email: meine.auszeit@icloud.com
I hereby revoke the contract I concluded for the purchase of the following goods:
__________________
Ordered on: _______ Received on: _______
Consumer name: ____________
Consumer's address: ___________
Date: _________
Signature (only for notifications on paper)
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